Refund policy

Returns for online and in store purchases may be accepted within 15 days of receipt. Returned items must be in unused, resalable condition with all original packaging intact and price tags attached with the original invoice. When returning shoes, the return will be denied if the shoe box has been used as the shipping box.

Unfortunately we cannot provide return shipping services except in the event of an order error. Refunds are processed within 15 business days after we receive the return merchandise and will be given in the original form of payment, excluding the original shipping costs.

Please note that the original shipping charges on the order will not be refunded. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer.

Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer. Once the returned items have been inspected and confirmed, a full refund will be issued to the customer – which does not include the original cost of postage and packaging.

If you have any questions regarding your order, please contact us prior to placing the order. If you have any questions regarding returns, please email us help@soapbox.nyc

We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

Additional notes:

*Our online return policy applies ONLY to orders placed on soapbox.nyc - Please refer to physical sales receipt and policy for details regarding in-store purchases and the in-store return policy.

*Online orders cannot be returned in-store.

*We will not accept returns in quantities of 2 or more of the same product.

*Sale products purchased from our Sale section are FINAL SALE and are not eligible for returns. This does not apply to products purchased with a discount code, unless product happens to also be a Sale item in our Sale section.

*Items must be packaged in shipping box. We will not accept returns sent back with product packaging as shipping package.

For more information, please visit our Shipping and Returns page.